Notes on customer feedback, conversational research, AI agents, and how teams can learn from customers faster.
Feedback
Why Customer Feedback Needs Follow-Up
Learn when customer feedback needs follow-up, what to ask after vague answers, and how to turn short survey comments into decisions your team can act on.
Product
Voice, Text, and the Future of Customer Feedback
Explore when customers prefer voice vs. text, how to design feedback conversations that support both, and why mode choice affects feedback quality.
Feedback
How Conversational Feedback Turns Comments Into Action
A practical workflow for turning customer comments into themes, sentiment, owners, and action items your team can actually use.
