1. Agreement and eligibility
These Terms of Service (“Terms”) are an agreement between you and TechnoMarketers regarding SurveyConvo, including surveyconvo.com, app.surveyconvo.com, Convo Agents, respondent experiences, and related services (the “Service”).
You must be at least 18 years old and able to enter into a binding agreement. If you use the Service for an organization, you represent that you have authority to bind that organization, and “you” includes the organization.
2. Accounts and the Service
You must provide accurate account information, protect your credentials, and promptly notify us of suspected unauthorized use. You are responsible for activity under your Account and for assigning appropriate roles and Workspace access to your users.
SurveyConvo lets customers configure AI interviewers, distribute links or embeds, collect voice or text responses, and review recordings, transcripts, summaries, insights, and recommended actions. Features, limits, and availability may differ by plan and may change as the Service evolves.
We may modify, add, or remove features. We will use reasonable efforts to avoid materially reducing paid functionality during a current subscription term, but we do not promise that every feature will remain available indefinitely.
3. Customer content and respondent data
“Customer Content” includes Convo Agent configurations, questions, instructions, branding, respondent details, recordings, transcripts, responses, analysis, and other material submitted to or generated through your use of the Service.
As between you and TechnoMarketers, you retain your rights in Customer Content. You grant TechnoMarketers a non-exclusive, worldwide license to host, copy, transmit, process, display, and otherwise use Customer Content only as needed to provide, secure, support, and comply with law in connection with the Service.
You are responsible for:
- having a lawful basis and all necessary rights to collect and use Customer Content;
- giving respondents clear notices and obtaining any consent required for AI interaction, recording, transcription, analysis, and disclosure to your team;
- configuring your Convo Agents and access permissions appropriately;
- responding to requests from respondents concerning their information; and
- ensuring that your use of the Service and resulting decisions comply with applicable law.
We may use aggregated or de-identified information that does not reasonably identify you or a respondent to operate, measure, and improve the Service.
4. AI features
The Service uses third-party AI models to conduct interviews and generate transcripts, summaries, classifications, insights, and recommendations. AI output is probabilistic and may be inaccurate, incomplete, biased, or unsuitable for your purpose.
You are responsible for reviewing output before relying on it or taking action. The Service is not a substitute for professional, legal, medical, financial, employment, insurance, credit, or safety advice, and you must not use AI output as the sole basis for a decision that has legal or similarly significant effects on a person.
5. Acceptable use
You may not use the Service to:
- violate law, another person’s rights, or contractual obligations;
- deceive respondents about interacting with AI or record them without required notice and consent;
- send spam, harass people, impersonate others, or collect information through misleading means;
- upload malware, probe or disrupt the Service, bypass limits or security, or access another customer’s data;
- reverse engineer the Service except where that restriction is prohibited by law;
- use the Service to develop or benchmark a competing product without written permission; or
- submit highly sensitive or regulated information unless we have expressly agreed in writing to support that use.
Without a separate written agreement, do not submit protected health information, payment-card data, financial account credentials, Social Security or government identification numbers, passwords, biometric identifiers, or other information subject to specialized security or regulatory requirements. SurveyConvo is not currently offered as a HIPAA-compliant service.
You may not knowingly use the Service to interview children under 13. Interviews involving minors require all notices, permissions, and parental consent required by law.
6. Fees and subscriptions
Paid plans, usage allowances, billing periods, and prices are shown at purchase or in an order form. Unless stated otherwise, fees are charged in advance, are non-refundable except as required by law, and exclude applicable taxes.
A subscription renews for the same period unless you cancel before renewal or the order says otherwise. If payment is overdue, we may limit or suspend paid features after reasonable notice. Changes to pricing apply at the next renewal unless we tell you otherwise.
Trials, pilots, discounts, and beta features may have additional terms, may be limited or discontinued, and are provided without any promise of continued availability.
7. SurveyConvo ownership and third-party services
TechnoMarketers and its licensors own the Service, software, design, documentation, trademarks, and other technology, excluding Customer Content. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your authorized access; they do not transfer ownership.
The Service relies on third-party services, including cloud, authentication, AI, analytics, email, and scheduling providers. Their availability and terms may affect some features. Links to third-party sites do not mean we control or endorse those sites.
If you provide suggestions or feedback about SurveyConvo, you permit us to use it without restriction or compensation, provided we do not identify you publicly without permission.
8. Suspension and termination
You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, create security or legal risk, fail to pay amounts due, or use the Service in a way that could harm respondents, other customers, or the Service.
Where practical, we will provide notice and an opportunity to fix the issue. We may act immediately when necessary to prevent harm or comply with law.
After termination, your right to use the Service ends. Provisions that by their nature should survive—including ownership, payment obligations, disclaimers, limits of liability, and dispute terms—will survive. Customer Content may be deleted according to our retention practices and legal obligations.
9. Disclaimers, liability, and indemnity
To the maximum extent permitted by law, the Service is provided “as is” and “as available.” TechnoMarketers disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant uninterrupted or error-free operation, preservation of every recording or transcript, or the accuracy of AI output.
To the maximum extent permitted by law, TechnoMarketers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunity.
To the maximum extent permitted by law, TechnoMarketers’s total liability arising out of or relating to the Service or these Terms will not exceed the fees you paid for the Service during the 12 months before the event giving rise to the claim, or US$100 if you paid no fees. Some jurisdictions do not allow certain exclusions or limits, so portions of this section may not apply to you.
You will defend and indemnify TechnoMarketers from third-party claims, losses, and expenses arising from your Customer Content, your Convo Agents or respondent outreach, your violation of law or these Terms, or your infringement of another person’s rights. This obligation does not apply to the extent a claim was caused by TechnoMarketers’s own misconduct.
10. General terms
Our Privacy Policy explains how we handle personal information. Additional order forms or written agreements may supplement these Terms; if they conflict, the more specific signed agreement controls.
We may update these Terms. We will post the revised version and update the effective date, and we will provide additional notice of material changes when required. Continued use after the new Terms take effect means you accept them.
Before filing a claim, you and TechnoMarketers agree to try in good faith to resolve the dispute informally. Any unresolved dispute may be brought in a court of competent jurisdiction, subject to mandatory applicable law.
You may not assign these Terms without our written consent. We may assign them in connection with a reorganization, financing, merger, acquisition, or sale of assets. If a provision is unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver. These Terms, together with incorporated documents and signed order forms, are the entire agreement about the Service.
Questions about these Terms can be sent to info@technomarketers.com.